Refund policy

Last updated November 5, 2026

Each generation uses 10 credits from a one-time pack. This policy explains when those credits return and why completed renders cannot be refunded.

Upstream failures

If the upstream AI provider fails or refuses a generation before a video is rendered, the 10 credits for that video return to your account automatically; you do not need to ask. Once a video has been rendered, it is always delivered and is non-refundable. An imperfect likeness, awkward motion or other quality issue caused by your uploaded photo is not a service failure and does not qualify for a refund. Clear, front-facing, well-lit photos give the model the best chance of a good result.

Unused credits and payment errors

Unused credits never expire and are not automatically refunded. Contact us about a duplicate or incorrect charge, or if applicable law gives you a refund right for unused credits. Fancy Cafe AI has no subscription, so there is no recurring plan to cancel.

How to ask

Email support@fancycafeai.net from the address on your account. Include the receipt or order details, the job ID if available and a short explanation. Never send your full card number. Upstream failures do not require an email because their credits return automatically.

Questions? Email support@fancycafeai.net.